Just a quick little rant. We went to eat at the Pizza Hut at Kipling and Bowles and had one of the absolute worst customer experiences we've had in recent memory. Naturally, I wanted to share it with everyone who might have occasion to go to this particular Pizza Hut.
We get there and stand by the "Please wait to be seated sign." We don't see anyone for a moment or two. No big deal. Then across the restaurant - which is not busy - we see a blonde Pizza Hut guy. He looks over, sees us, then disappears into the kitchen. OK, fine. Then a dark-haired Pizza Hut guy come out carrying two pizzas out to the dining area. We are in his way. Instead of "Excuse me" or "Hi, excuse me, I'll be right with you" we get "Coming through." Our kids scramble to get out of his way, but he basically just barrels through carrying these piping hot pans over the heads of my children. OK, fine, whatever. I overhear him say to the table, "Sorry about the wait." Not a good sign, but we're not in a hurry. He proceeds to walk past us again without acknowledging us. He grabs something else from the kitchen to take back to the table. Walks by us again without acknowledging our presence. Then we see blonde guy again. He walks out and takes a step toward us looking right at us. Progress! But no. He stops the dark haired guy. "Hey, you need to take this table." And he points at us. The dark-haired guy mumbles something. Goes back toward the kitchen. The blonde guy disappears. One final time the dark-haired guy comes out of the kitchen. And ignores us again. So we left.
I love minimum wage people who don't know their place in the world. I expect somebody owns that Pizza Hut. And I expect that these guys were lucky to get a job there. Bad mistake. We eat a lot of pizza. If I ever see Pizza Hut on some kid's resume that I have occasion to hire, I will think twice.
2 comments:
What exactly is the place of people that make minimum wage? What was your pay when you were eighteen? The service you received was terrible and a manager should have been notified. Did you do anything to be part of a solution? Do you really think that everyone who works for pizza hut (10,000 or more nationwide) is incompetent? Will you judge a whole group of people by the actions (admittedly bad) of two? Quick to judge, quick to anger slow to understand. Your comments are as bad as the actions of those two kids. We are all the same. No one is better than any other one. I am no better than you. Almost three years later this blog is the first thing to see from a google search of "pizza hut at kipling and bowles"
Lol.... sounds likes Pizza Hut has an SEO issue...
And I disagree with you. I was a part of the solution so many years ago. I walked out and took my business elsewhere. Power of the free market and all that...
Notify a manager? How? Clearly the manager at the time wasn't competent enough to train his people well. Or to hire good employees.
Yes, I am quick to judge. But I am very slow to anger. We were very patient with those kids giving them every opportunity to do their job. I was pissed because I wanted my pizza and they thought they were too good to serve me and my family.
I was once a minimum wage worker and I understood my place and I worked my ass off. I went the extra mile again and again. At one point, I even saved a guy's life. Of course I slacked off from time to time and everyone has bad days. But my job was to make customers happy and even on the bad days I did that.
That is the place of the minimum wage employee. To serve their management and their customers. And I am infinitely courteous and complimentary to everyone I deal with. And I tip really friggin' well for great service, because I know it sucks to make minimum wage.
And yes, I was a bit harsh to imply that all Pizza Hut employees are this bad. Clearly, they're not. But the actions of these employees soured me to the whole Pizza Hut brand. How am I to know if this was an isolated incident of incompetence or a systematic problem across the chain? Pizza Hut has so few stores now, perhaps it was a systematic issue that lead to a gradual decline in market share. Much better if you limit customer interaction time to delivery only perhaps?
To date, I've not been back into a Pizza Hut. Closest I get is the Taco Bell-Pizza Hut drive through. And, ironically, I had Pizza Hut delivery just tonight. And the service was good.
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